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At COG Resourcing Ltd, we believe in providing customized HR solutions that address the unique needs of each organization. Our team of experts works closely with clients to understand their goals and challenges, and develop strategies that drive productivity and competitiveness. With our simple yet effective approach, we help companies achieve real competitive advantages.
We develop long-term strategic partnerships with both private and public sector organizations, enabling us to offer the best solutions to our clients.
While serving our clients, we also prioritize the needs of our candidates, ensuring a positive and fulfilling experience for both parties.
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Auto Electrician
Responsible to:WorkshopSupervisor Duty Station: Juba County:South Sudan General Description: To ensure the provision of cost-effective maintenance services to all WFP...
FAQs
WILL I LOSE CONTROL OVER QUALITY IF I OUTSOURCE?
No, you will maintain, or even improve, quality control if your outsourcing partner is an expert when it comes to recruiting and training their staff. With proper management and quality control processes in place, your partner will also bring a balanced approach to meeting key performance indicators (KPI) without compromising customer satisfaction. The outsourcing team you choose must match your corporate culture, tone of voice and level of expertise. Choosing a provider that nails these three basic rules for outsourcing will ensure quality not only meets but also exceeds your expectations.
MY COMPANY/CUSTOMER DATA IS PRIVATE. CAN I STILL OUTSOURCE?
Yes, absolutely. You can guarantee that your data will be secure if the outsourcing provider is compliant based on the latest security certifications: PCI and HIPPAA, COPC, SOC I and SOC 2 Type 2. COG holds these certifications across all our BPO (Business Proces Outsourcing) sites to ensure optimum security and reliability.
IS MY COMPANY TOO BIG OR TOO SMALL FOR OUTSOURCING?
If your company has a moderate to high call or contact volume – exceeding 2,000 per month – outsourcing to a larger provider that can scale a team of dedicated agents may be the right fit for you.
For companies with smaller volumes, a partner that offers a shared queue may give you the best balance of capability and cost savings. This will help you gain economies of scale by sharing resources with other clients. Agents will be trained on your products/services, and your customers/employees will receive the same excellent service.
HOW DOES TRAINING WORK WITH AN OUTSOURCE TEAM?
Your outsourcing provider should already have standard training programs prepared for onboarding new team members, continuous learning and remediation training when needed. But one size does not fit all, and you will want to ensure the training is tailored to what makes your company unique. The first step is to make your new outsourced team feels like a welcome part of your company. This can be done by:
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Sharing brand guidelines and values
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Ensuring the team can access your knowledgebases
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Implementing a process to update your partner and agents on any new technology or products you introduce
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Training your partner’s trainers – these individuals will be responsible for training the rest of the team as you grow
IS OUTSOURCING FLEXIBLE BASED ON BUSINESS NEEDS OR SEASONAL FLUCTUATION?
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With the right BPO partner, clients can quickly scale their needs in a matter of weeks. For seasonal fluctuations, the benefits of having operational outsourcing can’t be overstated. Since your provider will have multiple clients, they will be able to shift and retrain agents, quickly hire and train temporary staff and absorb fluctuations more easily than you could on your own. With nonessential operations handed over to BPOs, companies can rest easy knowing that their cost requirements can be scaled. For more information on scaling BPO
For More INFORMATION download the manual:
COG is always more, always better.
Mr. Taban Nickson Kenyi
Deputy MD/ Procurment Specialist
Mr. Jeff Mulenga
Operation Manager
Miss. Emma Lewis
Counselling Specialist
Mr. Domonic Edward
Assistant HR/Admin Officer